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Frequently Asked
Support Questions
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Help... I can't print checks!
Generally this problem arises from an
error message that “not all checks have
printed”, when you go into Accounts
Payable on the Main Menu, then to
Payment Processing, and try and run
Invoice Payment Program.
The main reason for this problem is that
the checks in the local currency have
been run, and the foreign currency
checks have not. Simply go to Check
Print and run the foreign currency
checks to print. This problem can also
happen in reverse, where the foreign
checks have been printed, but the local
currency checks have not.
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I can't print Month End! What do I
do?!
If you
have received the error message…”File In
Use.”
Then the administrator needs to get all
users out of SYSPRO so that the Month
End functions can be run. Transactions
by other users are interrupting the
process.
To get all users out of SYSPRO, the
following steps can be taken: Start by
checking “Current Users” in SYSPRO by
hitting SHIFT + F7. This will bring up
the option to “View Current Users”. Next
select “Current Users” and “Log off all
users”.
This will remove all users from SYSPRO
in order to run the Month End functions.
However, caution should be exercised as
certain users may be in the middle of
transactions and all their information
will be lost. Administering a phone call
to the users on the list and asking them
to immediately finish their transactions
and exit SYSPRO is a recommended course
of action prior to just unanimously
logging all users out.
If no users are listed in the “View
Current Users” information, then the
SYSPRO server will need to be rebooted
before Month End procedures can take
place. |
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