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Find, Win, and Grow Your Customer Relationships
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Microsoft Dynamics CRM is a full customer
relationship management (CRM) suite with
marketing, sales, and service capabilities
that are fast, familiar, and flexible, helping
businesses of all sizes to find, win, and
grow profitable customer relationships.
Plus it works with familiar Microsoft products
to streamline processes across an entire
business.
Marketing
Get a clearer view of customers and more
informed marketing investments with:
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customer segmentation
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campaign planning and execution
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data extraction and cleansing
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analytics and reporting
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marketing/sales collaboration tools
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information sharing portals.
Sales
Improve leads and close more business with:
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lead and opportunity management
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account and contact management
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territory management
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forecasting and sales analytics
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offline and mobile device access
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quick access to products, pricing, and
quotes.
Customer
Service
Provide more value to customers with:
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account and contact management
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case and interaction management
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product and contract management
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knowledge-base management
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service scheduling
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workflow across teams and groups
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service reporting and analytics.
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More details
See also Microsoft Dynamics NAV |
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